We spend a day in your clinic and find where the hours go.
Phoenix MedTech is an independent practice consultancy for Ontario physicians. We assess your workflow on site, set up your EMR to do more of the work, tighten your billing and manage the technology projects in between.
- Independent. We aren't tied to any EMR vendor.
- On site across Southern Ontario, from London to Oshawa to Newmarket.
- IT support delivered with our partner, TechHelpforUS.
Tuesday's schedule
Assessment notes in the margin-
Phone lines open
Booking calls pile up before the first patient. Online booking could take most of them.
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Follow-up, hypertension
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Prescription renewal
A renewal that didn't need a visit slot. A request form and a clear fee policy would free it up.
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Inbox: labs and reports
Every result lands with the physician. Routing rules could send routine items to staff.
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Referral faxes
Faxes arrive in the EMR, then get retyped into letters by hand.
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New patient intake
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Charting and billing
Notes finished after hours. Better templates and billing shortcuts would close the day sooner.
The on-site practice assessment
Our core service. We spend time in your clinic watching how a real day runs, from the first phone call to the last chart. Then we give you a written plan that ranks what to fix by the time and money it will save.
a week, on average, that Ontario family doctors spend on administrative work.
Source: Ontario College of Family PhysiciansWhat we look at
Front desk and phones
Call volume, booking rules, and how requests reach the right person.
Patient flow
Rooming, wait times, visit types and the templates behind your schedule.
EMR use
Inbox handling, templates, reminders, scanning and filing, and who can do what.
Billing and claims
Coding patterns, rejected claims, uninsured services and payment model fit.
Staff roles
Who does what, where work gets handed off, and what's written down.
Technology and costs
Every subscription and vendor, what you actually use, and what you pay for.
What you get
- A written report built from what we saw in your clinic
- Fixes ranked by impact, including quick wins you can make right away
- A review of your software, subscriptions and vendor costs
- An implementation plan, with the option to have us run it
How it works
Discovery call
We learn about your clinic, your EMR and what you want to change, then send a written quote.
Time on site
We observe real clinic days, sit with physicians and staff, and review your EMR setup and billing.
Report and walkthrough
We take you through the findings and agree on priorities together.
Implementation, if you want it
We manage the changes: EMR configuration, vendor projects, staff training and follow-up.
Every clinic is different, so every assessment is scoped and quoted on its own.
What we can take off your plate
Start with the assessment, or bring us in for one specific job. Every service is available on its own.
Make your EMR do more of the work
Most clinics use a fraction of what their EMR can do. We set it up around the way your physicians and staff actually work.
EMR optimization Our focus
We configure your existing EMR so routine work happens with fewer clicks and less typing, then train your team to use it.
What we set up
- Visit templates and custom forms
- Preventive care reminders and recalls
- Inbox rules and task routing
- Document scanning, naming and filing
- Billing shortcuts tied to your visit types
- User roles, permissions and shortcuts
Vendor-neutral EMR selection
Thinking of switching? We write down what your practice needs, run vendor demos against that list, and compare total cost, contract terms and support. We don't sell any EMR, so our only interest is the right fit.
EMR migration oversight
Your EMR vendor moves the data. We plan the switch, keep the vendors on schedule, check the migrated data and get your team ready for go-live.
AI scribe evaluation
If you're considering an AI scribe, we help you compare options and plan a pilot that fits your workflow and your EMR.
Get paid for the work you already do
Billing problems rarely show up as one big loss. They show up as rejected claims, missed codes and uninsured services nobody charges for.
OHIP billing audit
We review your claims and remittance advice for missed codes, rejections and patterns that leave money unclaimed.
Payment model review and FHO+ transition
Fee-for-service, FHG or FHO+? We compare the options for your roster and set up the workflows if you switch. FHO+ took effect on April 1, 2026, with new hourly codes and a higher blended fee-for-service premium, and many groups are still adjusting.
Uninsured services and block fees
We set up or tune your fee list, annual block-fee program and patient communication, in line with OMA guidance and CPSO policy.
Ongoing billing submission
We can take on day-to-day claim submission and follow-up, so rejected claims get fixed while they can still be paid.
Run the projects you don't have time for
New systems, new staff, a new location. We act as your project manager and keep the vendors honest.
Phones, online booking and patient messaging
We plan and manage the rollout of phone systems, online booking and patient messaging tools such as Ocean or Cortico. We check every quote line by line, so you only pay for features you'll use.
Staff hiring, training and procedures
Job descriptions, interview support, MOA training, and a written procedures manual your team can actually follow.
New clinic setup
Room layout, equipment lists and day-one workflows, planned before you open so the clinic runs well from the start.
IT that keeps the clinic running
We scope the work with our IT partner and coordinate it for you, so you deal with one team.
Managed IT support
Help desk, remote fixes and on-site visits.
Cybersecurity
Endpoint protection, email filtering and staff awareness.
Backups and recovery
Tested backups so patient data can be restored.
Phones and eFax
Business phone systems and fax that lands in your EMR.
Microsoft 365
Email, Teams and file sharing, set up and secured.
Hardware
Computers, scanners and printers specified for your EMR.
New-site IT setup
Network, devices and connections ready before opening day.
Practice health check
Tick the statements that sound like your clinic. It takes a minute and shows where an assessment would start.
Clinical experience, business training and real EMR projects
Phoenix MedTech is led by a Physician Assistant with experience in research, emergency medicine and specialty clinics, who also holds an MBA and brings extensive IT knowledge.
That mix matters. We understand what happens in the exam room, we can read the numbers behind your practice, and we speak the language your EMR and IT vendors use. Our founder has overseen an EMR implementation at a specialty clinic, so we know what a technology project looks like from the inside.
- IndependentWe aren't tied to any EMR vendor. Recommendations follow what your practice needs.
- On siteWe look at how your clinic really runs, not how it's supposed to run.
- PracticalEvery finding comes with a fix, an owner and a sense of what it's worth.
- Clinical
- Physician Assistant: research, emergency medicine and specialty clinics
- Business
- MBA
- Technology
- Extensive IT knowledge, and oversight of an EMR implementation at a specialty clinic
- Company
- Phoenix MedTech Services Inc., based in Ontario
How pricing works
Every project is quoted on its own. Each one has different criteria, timelines and requirements, and clinics differ in size, setup and goals. After a short call, we send a written quote that sets out the scope, the timeline and what's included.
- Number of physicians, staff and locations
- Which services you need, and how deep they go
- Your timeline and any deadlines
- How much time we need on site
Where we work
We work on site with physicians across Southern Ontario, from London in the west to Oshawa in the east and north to Newmarket.
Southwestern Ontario
London, Woodstock, Brantford, Kitchener-Waterloo, Cambridge, Guelph
Hamilton and Halton
Hamilton, Burlington, Oakville, Milton
Toronto and Peel
Toronto, Mississauga, Brampton, Caledon
York and Durham
Vaughan, Markham, Richmond Hill, Aurora, Newmarket, Pickering, Ajax, Whitby, Oshawa
Not on the list? Ask us. If you're in between, we can likely help.
Questions physicians ask us
Who do you work with?
Family physicians and specialists across Southern Ontario: solo practices, group practices, FHOs and FHGs, walk-in clinics and specialty clinics.
Are you tied to an EMR vendor?
No. We don't sell EMRs and aren't tied to any vendor. When we help you choose a system, the recommendation is based on what your practice needs.
Do you transfer our data when we switch EMRs?
No. Your EMR vendor handles the data migration. We plan and supervise the project, coordinate the vendors, check the results and prepare your staff for go-live.
How long does an assessment take?
It depends on the size of your practice and what you want reviewed. We confirm the time on site in your quote before anything is booked.
Will the assessment disrupt our clinic?
We observe normal clinic days and schedule conversations with physicians and staff around patient care.
Can we hire you for just one thing?
Yes. The assessment is the best place to start, but EMR optimization, billing, project management and IT are all available on their own.
Do you help with OHIP post-payment reviews?
No. We don't represent physicians in OHIP audits or post-payment reviews. The Ontario Medical Association can point you to the right support.
Who handles our IT?
Our partner, TechHelpforUS. We scope the work together and coordinate it for you, covering support, security, backups, phones and eFax, Microsoft 365, hardware and new-site setup.
Request a quote
Tell us about your practice and what you'd like to change. We'll reply by email to set up a short call.
Prefer email?
quotes@phoenixmedtech.org
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